Contact J-Scale

Need help solving a problem with your scale?

Find help articles, technical information, tips for using your scale, instructional videos and more at!  HBI Technologies provides exceptional customer support the world’s best scale brands, and is a trusted partner of J-Scale.

Go To

Get quick tips for your scale

Read to this helpful guide get simple tips, tricks and techniques for using your digital scale.  This is where we recommend starting your search for a solution to your scale problem.

Go To Quick Tips

Does your scale need to be repaired?

J-Scale repairs and warranty claims are now serviced by HBI Technologies.  Click the button below to go to and begin the warranty claim process.

Make Warranty Claim

Thank you in advance for your patience

Our support team works around the clock to help our customers solve their scale problems as quickly as possible.  We do our best to respond to all customer inquiries in a timely manner while providing the best customer service possible to all users.