Submit A Warranty Claim To J-Scale

Please follow the instructions on your warranty card carefully. If you would like to submit a Warranty Claim to J-Scale®, please provide your information below. A J-Scale® Customer Support Associate will respond to your request as quickly as possible.

J-Scale® Warranty Shipping Information

Attention: you must complete a Warranty Claim before shipping your scale for a return or exchange. Instructions for shipping your scale to a J-Scale® Warranty Processing Center will be provided after submitting a Warranty Claim Above. Please note that all items shipped to J-Scale® without return shipping information will be discarded.

US Warranty Claims Canada Warranty Claims International Warranty Claims
J-Scale® Warranty Dept
3401 W Papago Street
Phoenix, AZ 85009
J-Scale® Canada
PO BOX 95036
Vancouver, BC V6P 6V4 Canada
J-Scale® Europe
Koepestrasse 17
41812 Erkelenz